Connectivity issues with data processing and sharing

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

STFP servers and data connection status will take a cycle (typically six days) to recover. If you are running into other issues, please reach out to support@hugo.health.

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Emma
Investigating

We are currently experiencing issues with our data processing and sharing resulting in degraded performance and rolling outages directly affecting SFTP and connection results. We are actively working with our vendor to identify the cause.

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Began at:

Affected components
  • Infrastructure