Service Interruption
We've now resolved the incident. Thanks for your patience.
We are currently experiencing an extended outage, as a result of an account review w our cloud provider. As you know, we recently updated our epic connection to the latest FHIR version available. During this transition, we had an exponential (10x) increase in traffic which unexpectedly flagged our account for review by AWS. Hugo has a total of 12 accounts going thru a resource and security review to verify allocations and best practices. While we have no concerns regarding our compliance, unfortunately this process is taking longer than expected due to the volume at our provider and our position in the queue. We have had a handful cleared and are seeing more progress. Emails are now sending, however survey links are not working yet. We appreciate your continued patience and we are doing our best to have Hugo back online as quickly as possible. Please reach out with any questions.
We've fixed the core issue, and are waiting for things to recover.
We are currently experiencing an issue with our services. We are working on getting access restored. We apologize for the inconvenience.
- Hugo Health API
- Infrastructure
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