Services Down

All certificates have been regenerated. You should be able to reach our platforms at this time. Please be patient and allow time for these changes to propagate. We are closely monitoring to ensure resolution.

The first round of certificates for Hugo Connect have been regenerated. The rest of our services should be regenerated shortly. We anticipate another 10 minutes for resolution.

Thank you for your patience.

We are currently experiencing an outage with our platform. All services are affected. Our engineering team has identified the root cause and is actively working on a resolution.

What's happening

Users are currently unable to access Hugo Connect, Console, and Project services. We understand the impact this has on your workflows and are prioritizing a swift recovery.

Root cause

Our team has identified the issue as related to our TLS certificates. We're implementing the necessary fixes and will provide updates as resolution progresses.

Timeline

• April 22nd, 2025 12:46pm EST: certificates have been regenerated for https://connect.hugo.health
• April 22nd, 2025 12:41pm EST: Root cause identified, resolution in progress
• April 22nd, 2025 12:30pm EST: Issue detected

We sincerely apologize for any inconvenience this outage may be causing. Our team is fully engaged in resolving this incident as quickly as possible.

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